Customer Happiness Manager

**Job Title:** Customer Happiness Manager **Location:** Remote **Employment Type:** Full-time **About Seen Education** Seen Education is a fast-growing EdTech company dedicated to transforming learning through innovative educational solutions. We partner with schools to deliver engaging, accessible, and impactful learning experiences that empower educators and inspire students. Our mission is to help educational institutions unlock their full potential by combining technology, creativity, and educational expertise. We believe that exceptional customer experiences are just as important as exceptional products, which is why we are committed to building long-term partnerships based on trust, collaboration, and continuous support. At Seen Education, you'll join a passionate team that values innovation, ownership, continuous learning, and making a meaningful impact on education. **About the Role** We are looking for a passionate and customer-focused **Customer Happiness Manager** to join our growing team. In this role, you will be responsible for managing the customer journey, building strong relationships with our partner schools, and ensuring they receive exceptional support throughout their experience with our solutions. You will act as the main point of contact for customers, helping them maximize the value of our products while collaborating with internal teams to continuously improve the customer experience. **Key Responsibilities** * Manage the end-to-end customer journey, from onboarding through ongoing account management. * Build and maintain strong relationships with school leaders and key stakeholders. * Serve as the primary point of contact for customer inquiries and support. * Ensure customers receive a seamless, high-quality experience throughout their partnership with Seen Education. * Gather customer feedback and communicate insights to internal teams to improve products and services. * Monitor customer engagement, satisfaction, and success metrics. * Identify opportunities for customer retention, renewals, and account growth. * Collaborate with Sales, Product, Operations, and other internal teams to deliver outstanding customer experiences. * Maintain accurate customer records and prepare regular customer success reports. **Qualifications** * Bachelor's degree in Business Administration, Education, Marketing, or a related field. * 2–4 years of experience in Customer Success, Customer Experience, Account Management, Client Relations, or a similar role. * Excellent verbal and written communication skills in both **English and Arabic**. * Strong relationship-building and stakeholder management skills. * Excellent organizational, time management, and problem-solving abilities. * Customer-centric mindset with the ability to work independently in a remote environment. * Experience in the Education or EdTech industry is a strong advantage. * Proficiency in Microsoft Office and CRM systems is preferred. **What We Offer** * Fully remote work environment. * Opportunity to work in a fast-growing EdTech company. * Collaborative and supportive team culture. * Professional development and career growth opportunities. * The chance to make a real impact on schools, educators, and students. **Ready to Join Us?** If you're passionate about delivering exceptional customer experiences and building long-term partnerships with schools, we'd love to hear from you. **Apply now:** https://lnkd.in/dXSXKJVc Work Location: Remote