Customer Support/call Center (Female Arabic speaking candidates only)

Respond to customer & client queries in a timely and accurate way, via phone, email, or chat Identify customer needs and help customers use specific features Manage large amounts of incoming calls Provide troubleshooting assistance for customer orders, account statuses, and relevant problems Provide data and guides to help the sales team Manage sales tracking tools and report on important information Keep a record of sales trends Liaise with account managers to develop specific sales strategies Review pending orders and specific customers requests to ensure excellent customer service and customer experience Attending and qualifying inbound marketing leads Job Types: Full-time, Permanent Pay: AED3,000.00 - AED3,500.00 per month Ability to commute/relocate: * Dubai: Reliably commute or planning to relocate before starting work (Required) Experience: * Customer Support: 2 years (Required) * Logistics, ecommerce: 2 years (Required) Language: * Arabic (Required) Location: * Dubai (Required) Work Location: In person