ICT Associate – Head of ICT Unit

Tiered Approach In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby: Tier 0 : UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026. Tier 1 : Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments Tier 2 : UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers Tier 3 or no tier indicated : All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply. Office/Unit/Project Description The UNDP Country Office administers and manages common premises and shared services on behalf of the co-located UN agencies, funds, and programs. The Common Premises Unit is established to ensure the efficient, secure, and cost-effective management of all common premises, assets, and services. The unit's objective is to provide high-quality support services to all Participating Agencies, enabling them to focus on their core mandates The ICT Associate - Head of ICT Unit will provide leadership and coordination in delivering high-quality ICT services. The role requires strategic planning, infrastructure management, team supervision, and compliance with corporate ICT policies. The ICT Associate - Head of ICT Unit promotes a client-oriented approach and leads ICT support operations for CP and associated offices. Scope of Work Strategic planning and project management: Lead the common premises ICT team and coordinate the implementation of ICT activities and services, ensuring they align with UNDP’s operational needs and standards. Coordinate the integration of ICT assets and systems received from UNAMI, ensuring minimal disruption and full alignment with UNDP protocols. Oversee the decommissioning and repurposing of ICT infrastructure, ensuring proper asset documentation, labeling, and disposal according to UNDP and UN regulations. Develop local ICT budgets, procurement forecasts, and asset management reports for internal tracking and donor reporting. Operational management and support: Manage local IT support operations, including helpdesk services, network availability, and end-user support for hardware and software issues. Supervise national CP ICT staff and contractors, delegate responsibilities, and ensure team development and performance monitoring. Liaise with national service providers, vendors, and partners for procurement, maintenance, and service delivery of ICT-related contracts.\ Network and Security Management: Work collaboratively with the UNDP ICT Team on all aspects of the common premises network and security management. This includes p