IT Support Engineer

**Job Summary:** The IT Support Engineer (L1–L2) is responsible for providing first- and second-level technical support to end users, resolving hardware, software, network, and system-related issues. The role involves troubleshooting incidents, managing user accounts, installing and configuring IT equipment, and escalating complex issues when necessary to ensure minimal downtime. Contact:[email protected] **Key Responsibilities:** * Provide L1 and L2 technical support via phone, email, remote desktop, and in person. * Diagnose and resolve hardware, software, operating system, printer, and network issues. * Install, configure, and maintain desktops, laptops, printers, scanners, and peripherals. * Set up and manage user accounts, passwords, and permissions in Microsoft Active Directory and Microsoft 365. * Configure and troubleshoot email clients such as Microsoft Outlook. * Provide remote support using remote access tools. * Log, track, prioritize, and resolve incidents through IT service management (ITSM) ticketing systems. * Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP connectivity issues. * Install, update, and troubleshoot Windows operating systems and business applications. * Perform software installations, patch management, and antivirus updates. * Maintain IT asset inventory and documentation. * Escalate unresolved issues to L3 support or relevant vendors. * Support onboarding and offboarding activities, including device setup and account provisioning. * Ensure compliance with IT security policies and best practices. * Document solutions and contribute to the internal knowledge base. **Required Skills:** * Strong knowledge of Windows 10/11 administration. * Experience with Microsoft 365 administration. * Knowledge of Active Directory, Group Policy, DNS, DHCP, and TCP/IP. * Basic networking concepts, including switches, routers, and VPN. * Experience with ITSM tools such as ServiceNow, Jira Service Management, or ManageEngine ServiceDesk. * Familiarity with remote support tools. * Hardware troubleshooting for desktops, laptops, printers, and mobile devices. * Basic understanding of virtualization technologies such as VMware or Hyper-V. * Excellent troubleshooting and analytical skills. * Strong communication and customer service abilities. **Preferred Qualifications:** * Bachelor's degree or diploma in Computer Science, Information Technology, or a related field. * 1–4 years of experience in IT Help Desk or Desktop Support. Eligibility * UAE residence visa (Own Visa or Spouse Visa) is advantage * Immediate availability will be given preference. **Key Competencies:** * Problem-solving and analytical thinking. * Customer-focused approach. * Time management and prioritization. * Team collaboration. * Attention to detail. * Ability to work under pressure and meet service level agreements (SLAs). Pay: AED3,000.00 - AED4,000.00 per month Work Location: In person