IT Support Engineer

* Provide technical support to employee's queries and issues related to computer systems, software, and hardware. * Walk end-users through the problem-solving process. * Act as an IT Help Desk representative and ensure all queries are efficiently addressed and resolved in due time. * Keep IT Helpdesk system records up to date. * Train computer users when and as required. * Install, modify, and repair computer hardware and software, as well as computer peripherals. * Clean up and recycle computers. * Run diagnostic programs to resolve problems. * Maintain asset information for end-user IT equipment. * Provide general administration support to the IT function. * Provide high quality of customer service. **Qualifications:** * UAE driving License * BSc degree in Computer science or equivalent. * 2+ years of experience in providing IT Helpdesk support services. * Hands-on experience in troubleshooting hardware, software, and network issues. * Sound technical knowledge of IT systems such as servers, virtualization, Active Directory, Networking, Routing & Telecom systems. * Strong communications and problem-solving skills. * Fluent English, Arabic is an added advantage. * Proficient MS Office skills. Pay: From AED8,500.00 per month Work Location: In person