Reception Supervisor

Job description Job Title: Reception Supervisor Company: SAS- Lexus Dealer Location: Erbil Overall Objective of the Job: The Reception Supervisor ensures exceptional customer service, efficient coordination of tasks, and effective supervision of the reception team. The primary objective of this role is to maintain a welcoming and professional environment, facilitate smooth communication between customers and dealership staff, and contribute to the overall success and satisfaction of our customers. Tasks and Responsibilities: Oversee the daily operations of the reception desk, including managing receptionists' schedules, assigning tasks, and providing guidance and support as needed. Led by example in providing exceptional customer service to all clients, ensuring their needs are met promptly and courteously. Train new receptionists on company policies, procedures, and customer service standards. Provide ongoing coaching and feedback to ensure continuous improvement Serve as the primary point of contact between receptionists and management, conveying relevant information, addressing concerns, and facilitating effective communication channels. Assist with administrative tasks such as answering phones, scheduling appointments, handling inquiries, and maintaining customer records when necessary Handle escalated customer issues and complaints with professionalism and efficiency, striving to achieve satisfactory resolutions while upholding the dealership's reputation. Conduct regular audits of reception processes to ensure compliance with company standards and identify areas for improvement. Foster a positive and collaborative work environment among receptionists, promoting teamwork, mutual respect, and a strong commitment to achieving common goals. Assist in maintaining inventory records for supplies and promotional materials used at the reception desk, ensuring adequate stock levels at all times. Job Requirements: Bachelor’s Degree in Mechanical Engineering/ Auto Engineering or a related major. Minimum 7 years of experience in a related field, including 2 years of experience in a supervisory position.