Restaurant Operations Manager

**Restaurant Operations Manager (Vegetarian & Non-Vegetarian Restaurants)** **Location:** Dubai, UAE **Employment Type:** Full-time **Department:** Food & Beverage (F&B) **About Us** **PEEYESYEM H K Investment** is a diversified business group with operations across automotive, trading, manufacturing, technology, investments, and hospitality. As part of our continued growth, we are expanding our Food & Beverage division and are seeking an experienced **Restaurant Operations Manager** to oversee the successful operation of our vegetarian and non-vegetarian restaurant brands. We are looking for a passionate leader with strong operational expertise, customer service excellence, and the ability to manage multiple restaurant operations while maintaining the highest standards of food quality, hygiene, and profitability. **Job Summary** The Restaurant Operations Manager will be responsible for overseeing the day-to-day operations of multiple restaurant outlets, ensuring exceptional customer experiences, operational efficiency, financial performance, and compliance with food safety regulations. The successful candidate will lead restaurant teams, optimize business performance, and implement strategies to drive customer satisfaction and sustainable growth. **Key Responsibilities** * Oversee the daily operations of vegetarian and non-vegetarian restaurant outlets. * Ensure exceptional customer service and consistently high dining experiences. * Develop and implement operational policies, SOPs, and quality standards. * Monitor restaurant performance, sales, profitability, and operating costs. * Lead, train, mentor, and evaluate restaurant managers and staff. * Manage workforce planning, scheduling, recruitment, and employee development. * Ensure compliance with UAE food safety regulations, HACCP standards, and municipality requirements. * Monitor food quality, presentation, portion control, and service standards. * Manage inventory, purchasing, supplier relationships, and cost control. * Review financial reports, budgets, and key performance indicators (KPIs). * Develop marketing initiatives and promotional campaigns in collaboration with the marketing team. * Resolve customer complaints professionally and implement continuous service improvements. * Ensure restaurant cleanliness, maintenance, and health & safety compliance. * Identify opportunities to improve operational efficiency and business profitability. **Requirements** * Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related discipline. * Minimum **5–8 years** of experience in restaurant operations, including at least **3 years** in a managerial role. * Proven experience managing multiple restaurant outlets or high-volume restaurants. * Strong understanding of both vegetarian and non-vegetarian food service operations. * Excellent knowledge of restaurant financial management, budgeting, inventory control, and cost optimization. * Strong leadership, communication, and people management skills. * Experience with restaurant POS systems and restaurant management software. * Strong understanding of UAE food safety regulations and HACCP standards. * UAE experience is preferred. **Preferred Certifications** * HACCP Certification * Food Safety Level 3 Certification * Certified Restaurant Manager (CRM) * Hospitality Management Certification * First Aid & Fire Safety Certification **Technical Skills** * Restaurant Operations Management * Food & Beverage Management * Multi-Outlet Operations * Budgeting & Cost Control * Inventory & Procurement Management * Workforce Planning & Scheduling * Restaurant Management Software * Food Safety & HACCP Compliance * Customer Experience Management **Why Join Us?** * Be part of a growing and diversified business group. * Lead and shape the operations of expanding restaurant brands. * Work in a dynamic and customer-focused hospitality environment. * Collaborate with experienced professionals across multiple business sectors. * Opportunities for career advancement, leadership development, and long-term growth. Pay: AED8,000.00 - AED20,000.00 per month Work Location: In person