Senior Manager – Operations, Technical & Sales

Senior Manager – Operations, Technical & Sales Shopfitting, Refrigeration & Commercial Fitout About the Role We are seeking a highly qualified Senior Manager to lead the full commercial and operational engine of the business — spanning sales, business development, technical estimating, project delivery, design, and administration. This is a critical senior role for someone with a strong engineering foundation, deep refrigeration and fitout expertise, and a proven record of driving revenue growth, who can bridge the technical and commercial sides of the business. You will be the operational and commercial backbone of the company: leading the sales team to win and grow accounts, acting as principal technical authority on refrigeration and fitout projects, and ensuring every department — sales, design, delivery, and administration — functions cohesively and every project is delivered to the highest standard. Key Responsibilities Overall Leadership & Operations * Oversee and align all operational functions across the business — project delivery, administration, sales, and design * Establish and enforce operational policies, workflows, and performance standards across departments * Report directly to the Director/General Manager on business performance, pipeline, risk, capacity, and strategic priorities * Drive continuous improvement across all functions, identifying inefficiencies and implementing solutions * Manage resource planning, budgets, and forecasting across the operation Sales Leadership & Business Development * Lead and manage the sales function, including oversight of the Business Development Manager and sales staff * Drive revenue growth by developing and converting a pipeline of new and repeat clients across retail, supermarket, and commercial sectors * Set sales targets, monitor performance, and coach the team to achieve results * Identify and pursue new business opportunities — new clients, sectors, and project types — and represent the company at industry events, trade shows, and networking functions * Maintain strong relationships with key clients, builders, architects, and project managers * Build and maintain the company's CRM, tracking leads, opportunities, and client activity * Support business development by identifying opportunities to expand service offerings and client relationships Technical Sales, Estimating & Technical Authority * Serve as the principal technical expert on refrigeration systems, coldrooms, shelving, and turnkey fitout solutions * Prepare, review, and approve all quotations, tenders, and proposals — including shelving systems, refrigeration, coldrooms, and full fitout packages — before submission * Conduct site visits and client meetings to understand project scope and requirements; translate client briefs into accurate scopes of work, BOMs, and pricing * Review and approve technical designs, engineering drawings, specifications, and BOMs before project commencement * Provide technical direction to the design team, ensuring solutions are compliant, buildable, cost-effective, and within delivery capacity * Lead value engineering initiatives and resolve complex technical challenges on live projects * Ensure all refrigeration works comply with relevant Standards * Stay current on product ranges, supplier pricing, and competitor offerings Design Team Oversight * Manage and mentor the design team, setting clear briefs, deadlines, and quality expectations * Ensure design outputs meet client requirements, technical standards, and project budgets * Coordinate design milestones with project delivery schedules Administration Oversight * Oversee administrative operations including procurement, scheduling, document control, and compliance records * Ensure the business maintains accurate project documentation, contracts, and WHS records * Work with administration staff to streamline processes and support the broader team * Ensure accurate job handover documentation is provided to the operations team post-sale, with a smooth handover from sales to delivery for every won project People Leadership * Lead, develop, and performance-manage a cross-functional team across sales, operations, design, and administration * Build a culture of technical excellence, accountability, and client focus * Act as a senior escalation point for clients, subcontractors, and staff Reporting * Report pipeline activity, conversion rates, and revenue forecasts to the Director/General Manager * Maintain organised records of quotes, contracts, and client correspondence Qualifications & Experience * Bachelor's degree in Mechanical Engineering, Refrigeration Engineering, or a related discipline — mandatory; Master's degree highly regarded; trade background or equivalent industry experience also considered * 10–12 years' experience in the shopfitting, refrigeration, construction, or fit-out industry, with demonstrated progression into management, including managing or mentoring a sales team or