Technical Account Manager

About the Role Synergix Hub Technology and Business Solutions delivers enterprise technology consulting, cloud services, software implementation, managed IT services and digital transformation solutions to businesses across multiple industries. We are seeking a customer-focused Technical Account Manager to serve as the primary technical advisor for a portfolio of enterprise clients. In this role, you will build long-term customer relationships, provide technical guidance, coordinate post-implementation support, and work closely with engineering, product and project teams to ensure customers achieve maximum value from our solutions. Technical Account Managers typically combine technical expertise with customer relationship management and act as the key post-sales technical contact for assigned accounts. Key Responsibilities **Client Relationship Management:** Build and maintain strong relationships with assigned customer accounts while acting as their trusted technical advisor. **Technical Consultation:** Provide product guidance, solution recommendations and technical best practices based on customer business requirements. **Account Ownership:** Serve as the primary technical point of contact for enterprise customers throughout the customer lifecycle. **Implementation Support:** Coordinate onboarding, system deployment, configuration reviews and solution adoption activities. **Issue Resolution:** Manage complex technical issues by working closely with engineering, support and product teams to ensure timely resolution. **Customer Success:** Monitor customer health, product adoption and satisfaction while identifying opportunities to improve customer outcomes. **Business Reviews:** Conduct regular account reviews, present performance metrics and recommend service improvements. **Cross-Functional Collaboration:** Work closely with sales, implementation consultants, developers and customer support teams to deliver a seamless customer experience. **Technical Documentation:** Prepare solution documentation, implementation guides, account plans and technical recommendations. **Risk Management:** Identify technical risks, service issues and customer concerns before they impact operations. **Product Feedback:** Gather customer feedback and communicate enhancement requests to product management teams. **Training:** Deliver technical workshops, product demonstrations and user enablement sessions. **Service Performance Monitoring:** Monitor service levels, customer incidents and contractual commitments. **Renewal and Growth Support:** Partner with account managers to identify expansion opportunities and support contract renewals through technical expertise. **Continuous Improvement:** Stay current with cloud technologies, enterprise software, cybersecurity trends and industry best practices. What We Are Looking For * Bachelor's degree in Information Technology, Computer Science, Engineering or a related discipline. * Minimum of 5 years of experience in technical account management, customer success, IT consulting or enterprise software support. * Experience supporting enterprise software, cloud platforms or managed IT services. * Strong understanding of networking, cloud infrastructure, enterprise applications and system integrations. * Ability to explain technical concepts clearly to both technical and non-technical stakeholders. * Experience managing multiple customer accounts simultaneously. * Strong analytical, troubleshooting and problem-solving skills. * Excellent communication, presentation and stakeholder management abilities. * Experience using CRM platforms, ticketing systems and project management tools. * Ability to work collaboratively with cross-functional teams. * Excellent written and spoken English communication skills. * Arabic language skills are an advantage. * Previous experience working with clients in Qatar or the GCC region is preferred. Preferred Qualifications * Microsoft Azure, AWS or Google Cloud certification * ITIL Foundation certification * PMP or PRINCE2 certification * Customer Success or Account Management certification * Experience with enterprise SaaS platforms * Knowledge of cybersecurity or cloud migration projects الراتب المدفوع: QAR١٥٦٬٠٠٠٫٠٠ لكل عام موقع العمل: بشكل شخصي