Aesthetic clinic manager

**About Us:** Beverly Hills Welness and Aesthetic is a premier, high-end aesthetic clinic dedicated to delivering world-class non-surgical cosmetic treatments, premium skincare, and an unparalleled patient experience. We pride ourselves on clinical excellence, cutting-edge technology, and a bespoke approach to beauty and wellness. We are seeking an exceptional, high-energy **Aesthetic Clinic Manager** to lead our team, elevate our daily operations, and drive the continued growth of our luxury practice. If you are a passionate leader with a sharp eye for detail and a background in luxury hospitality, high-end retail, or medical aesthetics, we want to hear from you. **Job Summary:** As the Clinic Manager, you will be the heartbeat of our practice. You will oversee all daily operations, ensure an flawless 5-star patient experience, manage a high-performing team of practitioners and administrative staff, and execute strategies to meet financial and operational goals. This role requires a unique blend of business acumen, leadership excellence, and a deep understanding of luxury service standards. **Key Responsibilities:** * **Operational Excellence:** Oversee daily clinic workflows, scheduling, inventory management, and supplier relations to ensure seamless, efficient operations. * **Team Leadership & Culture:** Recruit, onboard, train, and mentor front-desk and clinical staff. Foster a positive, collaborative, and high-performance culture. * **Patient Experience:** Maintain the highest standards of patient care and luxury hospitality. Resolve patient inquiries or concerns with grace, discretion, and professionalism. * **Business Growth & Revenue:** Drive clinic KPIs, oversee retail and treatment sales, and implement local marketing and retention strategies to maximize revenue. * **Compliance & Safety:** Ensure the clinic strictly adheres to all health, safety, medical regulations, and internal standard operating procedures (SOPs). * **Reporting:** Monitor and report on weekly/monthly financial metrics, staff performance, and inventory levels to ownership. **Qualifications & Skills:** * **Experience:** Minimum of 5 - 7 years of management experience in a high-end aesthetic clinic, medical spa, luxury day spa, or premium hospitality/retail environment. * **Leadership:** Proven track record of managing, motivating, and developing a team to meet sales and service targets. * **Customer Service:** Passion for luxury service with exceptional communication and interpersonal skills. * **Business Savvy:** Strong understanding of business KPIs, budget management, and sales strategies. * **Tech-Savvy:** Proficiency with clinic management software (e.g., Zenoti, Mindbody, Boulevard, or Jane App) and Microsoft Office/Google Workspace. * **Attributes:** Polished and professional presentation, highly organized, solution-oriented, and able to thrive in a fast-paced environment. Work Location: In person