Assistant Office Manager

Company Description Hope Center for MHPSS is a licensed mental health center that provides professional psychotherapy and mental health services to individuals and communities. The center focuses on supporting mental well-being and helping clients build healthier, more resilient lives. Hope Center offers a safe, confidential environment where people can access high-quality, evidence-informed care. Team members collaborate to deliver compassionate support and promote psychological health for diverse clients. Role Description The Assistant Office Manager is a full-time, on-site role based in Erbil. This position supports the smooth daily operation of the center by handling office administration tasks, coordinating schedules, and maintaining organized records and files. The role includes welcoming clients, responding to inquiries, and providing timely, courteous customer service at the reception and over the phone. The Assistant Office Manager helps manage office equipment and supplies, assists with basic financial and billing processes, and supports the Office Manager with reporting and documentation. The position requires close collaboration with clinical and administrative staff to ensure an efficient, client-centered environment and adherence to internal procedures. Qualifications Candidates should possess strong Communication skills, including clear verbal and written communication and the ability to interact respectfully with diverse clients and staff. Candidates should possess Administrative Assistance and Office Administration skills, such as scheduling, record-keeping, document preparation, and organizing office workflows. Candidates should possess Customer Service skills, including professional client-facing interaction, handling inquiries, and managing appointments with a supportive attitude. Candidates should possess skills in using and maintaining Office Equipment, including computers, printers, telephones, and basic office software (e.g., word processing, spreadsheets, email). Additional beneficial qualifications include experience in healthcare or mental health settings, strong attention to detail, reliability, and the ability to manage multiple tasks in a busy office. A relevant diploma or bachelor’s degree in business administration, management, or a related field is preferred, along with proficiency in commonly used office software and local language(s); English proficiency is an asset.