Director of rooms

Key ResponsibilitiesOperational Leadership * Direct and oversee all Rooms Division operations to ensure seamless guest experiences from arrival to departure. * Develop and implement departmental strategies that align with the hotel's business objectives. * Ensure compliance with company policies, brand standards, and operating procedures. * Monitor daily operations and resolve operational challenges promptly. * Lead departmental meetings and communicate operational priorities effectively. * Collaborate with Food & Beverage, Sales & Marketing, Engineering, Finance, Security, and Human Resources to ensure smooth hotel operations. Guest Experience * Drive a culture of exceptional guest service and hospitality throughout the Rooms Division. * Oversee the handling of VIP arrivals, special requests, and service recovery for guest concerns. * Review guest feedback, identify trends, and implement continuous improvement initiatives. * Ensure consistent delivery of personalized and memorable guest experiences. Financial Management * Develop and manage the Rooms Division annual operating budget. * Monitor departmental revenues, expenses, payroll, and productivity. * Work closely with Revenue Management to optimize room inventory, occupancy, average daily rate (ADR), and revenue per available room (RevPAR). * Identify opportunities to improve profitability while maintaining service excellence. * Prepare operational reports, forecasts, and performance analyses. Housekeeping & Front Office Oversight * Ensure Front Office operations deliver efficient check-in, check-out, reservations support, and guest services. * Oversee Housekeeping to maintain the highest standards of cleanliness, presentation, and room readiness. * Monitor room status, inventory control, and maintenance coordination to maximize room availability. * Ensure preventive maintenance issues are identified and addressed in coordination with Engineering. Leadership & Team Development * Recruit, train, mentor, and develop department managers and team members. * Conduct performance reviews and create development plans. * Foster employee engagement, accountability, and teamwork. * Ensure appropriate staffing levels while controlling labor costs. * Promote a culture of safety, diversity, inclusion, and continuous improvement. Quality, Safety & Compliance * Ensure compliance with health, safety, sanitation, and security standards. * Maintain compliance with applicable laws, regulations, and company policies. * Oversee emergency preparedness and response procedures for the Rooms Division. * Ensure proper handling of guest information and data privacy requirements. * Lead quality assurance initiatives and prepare departments for internal and external audits. Work Location: In person