Hotel Manager

Key ResponsibilitiesOperational Management * Oversee the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Engineering, Security, Recreation, and Guest Services. * Ensure all departments operate efficiently and in accordance with company policies, brand standards, and standard operating procedures (SOPs). * Conduct daily operational briefings and coordinate activities between departments. * Monitor hotel performance and implement corrective actions to improve operational efficiency. * Ensure the hotel consistently delivers outstanding guest experiences. Guest Experience * Champion a culture of exceptional hospitality and personalized service. * Handle escalated guest complaints and ensure timely and effective service recovery. * Monitor guest satisfaction scores, online reviews, and feedback to identify opportunities for improvement. * Maintain a visible presence in guest areas to engage with guests and support operational teams. Financial Management * Assist in developing and managing the hotel's annual operating budget. * Monitor revenue, expenses, payroll, and departmental productivity. * Work closely with Revenue Management and Sales & Marketing to maximize occupancy, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room). * Review financial reports and implement strategies to achieve profitability targets. * Ensure cost control measures are effectively implemented without compromising service quality. Leadership & Team Management * Lead, mentor, and support department heads and supervisors. * Foster a positive, inclusive, and performance-driven work environment. * Conduct regular performance evaluations and identify training and development opportunities. * Ensure appropriate staffing levels and efficient workforce planning. * Promote employee engagement, recognition, and retention initiatives. Sales & Business Development * Support sales initiatives and maintain strong relationships with key clients and business partners. * Participate in business planning, forecasting, and promotional activities. * Identify opportunities to increase revenue through guest services, upselling, and operational improvements. * Represent the hotel at industry and community events as required. Quality, Safety & Compliance * Ensure compliance with health, safety, security, and environmental regulations. * Maintain adherence to brand standards and quality assurance requirements. * Oversee emergency preparedness and crisis management procedures. * Ensure compliance with legal, financial, and labor regulations. * Safeguard guest and employee information by maintaining confidentiality and data security. Work Location: In person