Patient Co-ordinator(Aesthetics)

Key Responsibilities 1. Patient Communication * Respond to phone calls, WhatsApp messages, emails, and social media inquiries. * Provide accurate information about treatments, pricing, promotions, and packages. * Answer patient questions professionally and empathetically. * Build rapport and trust with prospective and existing patients. 2. Appointment Management * Schedule, reschedule, and confirm appointments. * Manage doctors' calendars efficiently. * Minimize no-shows through reminder calls and messages. * Coordinate treatment sessions and follow-up appointments. 3. Consultation & Sales * Convert inquiries into booked consultations and treatments. * Explain treatment plans, packages, and membership options. * Recommend suitable services based on patient needs (within clinic protocols). * Meet monthly sales and conversion targets. * Upsell and cross-sell appropriate treatments. 4. Patient Experience * Welcome patients warmly upon arrival. * Ensure a smooth check-in and check-out process. * Coordinate with doctors and therapists for seamless patient flow. * Resolve patient concerns professionally and escalate complaints when necessary. * Follow up after treatments to ensure satisfaction. 5. Administrative Duties * Maintain accurate patient records. * Update CRM and appointment systems. * Prepare invoices and process payments. * Maintain confidentiality of patient information. * Complete daily reports and documentation. 6. KPI & Performance Tracking Common KPIs include: * Number of leads handled * Appointment booking rate * Consultation-to-treatment conversion rate * Monthly sales revenue * Package sales * Follow-up completion rate * Patient satisfaction score * No-show reduction * Response time to inquiries Skills Required * Excellent verbal and written communication * Strong customer service skills * Sales and negotiation abilities * Time management and organization * Computer literacy (CRM, Excel, clinic software) * Problem-solving skills * Professional appearance and etiquette * Ability to work under pressure and meet targets Qualifications * Bachelor's degree or diploma (preferred) * Experience in an aesthetic clinic, healthcare, hospitality, or customer service is an advantage * Sales experience is highly preferred * Fluency in English; Arabic or other languages is an added advantage Typical Working Relationships * Aesthetic Doctors * Nurses * Therapists * Reception Team * Clinic Manager * Marketing Team Work Location: In person