PMO Coordinator IT Systems (Technical Background Mandatory)

**Role Overview** We are seeking an experienced **IT Systems Coordinator** to oversee the daily operations of our IT Systems Department and act as the primary liaison between technical teams and business stakeholders. The successful candidate will be based in **Dubai** and will coordinate IT infrastructure, projects, and technical teams supporting both our **UAE and UK offices**. The role requires a strong technical background in Windows and Linux server environments, combined with excellent communication, leadership, and project coordination skills. This position is ideal for an experienced Systems Engineer who has progressed into technical leadership and stakeholder management. **Key Responsibilities** **IT Operations Management:** · Coordinate the daily operations of the IT Systems Department. · Ensure high availability of IT infrastructure across UAE and UK offices. · Monitor infrastructure performance and service availability. · Coordinate incident response and problem resolution. · Ensure compliance with IT policies, procedures, and security standards. **Documentation & Reporting:** · Maintain infrastructure documentation. · Maintain network diagrams. · Produce operational reports. · Prepare management presentations. · Develop SOPs and technical documentation. · Track asset inventory and software licensing. **Team Management:** · Manage and coordinate the IT Systems team. · Assign daily tasks and monitor workload. · Track project progress and operational activities. · Conduct regular team meetings and technical reviews. · Mentor and support system administrators and engineers. · Ensure SLA and KPI targets are achieved. **Stakeholder Management:** · Act as the primary point of contact between business stakeholders and the IT Systems team. · Gather business requirements and translate them into technical deliverables. · Provide project updates and infrastructure status reports. · Coordinate with vendors, suppliers, and external service providers. · Communicate risks, issues, and proposed solutions to management. **Project Coordination:** · Plan, coordinate, and monitor infrastructure projects. · Manage implementation timelines and resource allocation. · Coordinate system upgrades, migrations, and deployments. · Ensure projects are delivered on time and within scope. · Maintain project documentation and implementation plans. **Windows Infrastructure:** Coordinate and oversee administration of: · Windows Server environments · Active Directory · Group Policy · DNS & DHCP · Microsoft 365 · Exchange Online · File Servers · Print Servers · Remote Desktop Services · PowerShell automation · Windows Updates and Patch Management **Linux Infrastructure:** Coordinate and oversee administration of: · Ubuntu · Debian · Rocky Linux · Red Hat Enterprise Linux (RHEL) · CentOS Including: · User and permission management · SSH administration · Apache & Nginx · Docker · Samba · File services · System monitoring · Linux patch management · Shell scripting and automation **Virtualization & Cloud:** Coordinate administration of: · VMware · Hyper-V · Proxmox · Azure · AWS Responsibilities include: · Virtual machine lifecycle management · Storage management · Backup coordination · Disaster recovery planning **Network & Security:** Coordinate support for: · LAN/WAN infrastructure · Firewalls · VPN connectivity · VLANs · Routing & Switching · Wireless infrastructure · Endpoint protection · Multi-Factor Authentication (MFA) · Backup solutions Disaster Recovery **Required Qualifications:** · Bachelor’s degree in Information Technology, Computer Science, or a related discipline. · Minimum **5 years** of experience in IT Infrastructure or Systems Administration. · Minimum **2 years** in a coordination, team lead, or supervisory role. · Strong experience with Windows Server and Linux administration. · Experience managing technical projects. · Excellent communication and interpersonal skills. · Ability to communicate effectively with both technical and non-technical stakeholders. · Strong analytical and problem-solving skills. · Experience working in multi-site or international environments. **Technical Skills:** Windows · Windows Server · Active Directory · DNS · DHCP · Group Policy · Microsoft 365 · Exchange Online · PowerShell Linux · Ubuntu · Debian · Rocky Linux · RHEL · CentOS · Bash · Apache · Nginx · Docker Virtualization · VMware · Hyper-V · Proxmox Networking · TCP/IP · VLAN · VPN · Firewalls · Routing · Switching · Wireless Networking Cloud · Microsoft Azure · AWS Monitoring · Grafana · Zabbix · Wazuh · PRTG (preferred) **Personal Attributes:** · Strong leadership and team coordination skills. · Excellent stakeholder management. · Effective communicator. · Organized and detail-oriented. · Ability to prioritize multiple projects. · Customer-focused mindset. · P